| "We truly appreciate your excellent service and that of Splendid. We had a fabulous time in Macau and though the tour and guide and services were all excellent. Also, transport to and from the Airport was also professional and reliable and timely. We hope to visit Hong Kong again soon and will definitely refer friends and family travelling there to Splendid. (3 Aug 2011) " - Mr Kamath |
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| "Recently my Wife and I spent 7 days at the Sheraton on Nathan Road, we booked two tours with your company and I would like to congratulate your Company and your Employees, both tours were very enjoyable and your tour leaders were excellent in every way. We will certainly recommend your company to any of our friends who may holiday in HK, and we will certainly use your Co again should we visit HK again. Once again thank you.(25 June 2011) " - Mr & Mrs Henderson from Australia |
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"I would not like the minutes to pass without drawing to your attention the excellence of your officer "Edith".
We are about to start our very first tour of Hong Kong and were fortunate enough to placed in the hands of Edith.
She, on your behalf has done a wonderful job for us, removing the mystery and assuring us of a wonderful tour through your offices.
We have daughters and would be thrilled to hear that our daughter was so thoughtful in her dealings with others.
You are to be congratulated in having employed and trained such a person as Edith. (23 Jun 2011) " - Mr & Mrs White |
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| "Me and my family were in Hong Kong from 12th March 2011 until 16th March 2011. We stayed in Nathan Hotel. On the 13th March we book a half day Hong Kong tour with your company arranged by your tour consultant located in Nathan Hotel office by the name of Ms. Iris Lau. Ms. Iris Lau was a very nice lady. Very helpful and very informative. She helped us on our Disney trip the next day too. She was the most helpful person on earth I've ever met. Splendid is very lucky to have a staff like her. She should be recognised and rewarded for her excellent customer service to all of us. The half day Hong Kong trip to the Peak and the Sampan ride was a memorable and enjoyable trip too. We ere guided by your tour guide by the name of Ms. Terry. She is very funny and friendly. Thumbs up to Splendid for having such a customer centric staff. Due to all the wonderful experience me and my family had with Splendid staff, I have already recommended Splendid Tours and Travel to 2 groups of friends of mine who are going to Hong Kong in April and July 2011. Good job Splendid!!! Less mistake more happy customer more business. (22 Mar 2011) " - Mr Ajitar |
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"We have recently return from HK after a very pleasant stay. The purpose of this email is to compliment you on your staff. We went on a tour of Macau booked by a lady Elaine Man. We had quite a bit of contact with this lady as she was located at the hotel we stayed. The information she supplied to us during our stay was first class. The gentleman by the name of Cisco who led the Macau tour was outstanding in his knowledge of Macau. We also booked a racing tour through Elaine to Happy Valley the lady who took this tour was extremely helpful and informative. So to say the least we were very impressed not only by the quality of these people but the warmth they showed to us. You should be very proud of these frontline representatives of your company. Please pass on our thanks to these people for making our stay more memorable. In passing we also booked another tour to Sha Tin for the Chinese New Year races with another tour company but there was no comparison between your and their company. Well done Splendid we have already recommended your company to friends should they travel to HK. We will be returning soon and look forward to using your company again. (4 Mar 2011)
" - Don Gillard & Lesley Hassett |
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| "Just a short note to say how much we enjoyed the 2 tours we took with your company. The lady we booked through at the Kimberley Hotel was really very helpful, professional, and lovely to deal with... We will certainly recommended Splendid to anyone we know that is travelling to Hong Kong and wanting to do some tours. Once again excellent service. (11 January 2011) " - Mr & Mrs Hanley |
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"I am writing to say thank you for providing us with two of the most
excellent tour guides during our recent trip to Hong Kong. On 8 October
my wife and I did the Orientation Tour and we were so impressed with
Vivian our tour guide. We both agreed that she was head and shoulders
above tour guides that we had in our trip Europe. On 9 October we went
on the Trail to the Hidden Oasis tour. What a surprise, we had Celia as
our guide and she was also wonderful. Two brilliant guides in 2 days, we
couldn't believe our luck....When we return to Hong Kong we will use your company exclusively for our tours.... (3 Nov 2010) " - Mr & Mrs McGlin |
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| "I teach Customer Service for companies in the USA. I want to write and tell you how impressed I was with your Supervisor, May Chiu. May epitomizes the very best in customer service. May's expertise and customer service skills surpass any other travel industry personnel I have ever encountered - in person or on the phone. During our interactions with May, she constantly created what training consultant Shep Hyken calls "moments of magic". May was extremely knowledgeable; she listened to our needs; she responded quickly, and most importantly she consistently found solutions to any problems we encountered. May made herself completely accessible. She was extraordinarily patient. She consistently went the extra step, the extra mile and exceeded our expectations. May Chiu is one of Splendid's most valuable assets. (4 Oct 2010) " - Mr & Mrs Estrin |
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| "Just sending you a short note to let you know how much we enjoyed the Horse Racing Tour last Sunday, 26 Sep 2010. Again we had Shiu as our Tour guide - she is so good and happy to see everyone, and makes everyone feel welcome. This is the 4th time we have been on this tour and have been lucky enough to have Shiu each time. The team from the Hong Kong Jockey Club are always very pleasant and efficient. Thank you for arranging this tour for us, no doubt if we return to Hong Kong we will be contacting you again. (30 Sep 2010) " - Mr & Mrs Limn |
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| "My mum and I are very glad we had the opportunity to book the tour to go and we both enjoyed our time exploring Shekou and Guangzhou. It was a real eye opener. Although the tour was hectic and tiring, we and most of the other guests on tour enjoyed every minute of it and Ricky was very friendly, organised and helpful. I would also like to say thank you to you as well for being patient with me and providing me with as such information on the tours to Hong Kong and China via email. I really appreciated all your help. I would certainly plan to try to book another tour through you the next time I come to Hong Kong again ! (18 September 2010) " - Mrs Sandra Gock |
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| "I just want to let you know how much I enjoyed the tour I took in Hong Kong last week. Your tour guide, Vivian, was fantastic and made everyone feel relaxed. Thanks again, Edith, and I shall definitely recommend your company to my friends. (5 September 2010) " - Mrs Carolyn Pickering |
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| "Our recent trip to Hong Kong we looked some tours through our hotel. The two guides that we had were awesome and a credit to your company. The first guide we had was Ivy, we had her for two of the tours. Ivy was excellent... I thoroughly enjoyed both tours we had with Ivy. The second guide we had was Joanna. She was just as informative and enjoyable as Ivy. Joanna had a real sense of humor... Joanna is also a great credit to your company. Thank you so much for making our holiday one to remember. (17 June 2010) " - Mr & Mrs Drew |
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| "As I say - good service, also I will say a lady in the travel agency, Splendid, Miss May very nice and good help (30 April 2010) " - Albert Abadi |
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| "We want to thank one of your employees, Ms Elaine Man for her excellent service and professional work. We stayed at Nathan Hotel and were very happy with her advice that were done in a friendly and professional manner, we bought some trips through your company and must say that we found your service very useful and important, especially for people, staying in HK for the first time. (23 September 2009) " - A. Sergeev |
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| "I would like to pass on to you that the young lady who was our tour guide on the Hong Kong Island trip was very knowledgeable and was easily one of the best tour guides I have used (23 July 2009) " - Christine Denne |
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| "Thank you for your efficiency. We thoroughly enjoyed the tour and could not recommend it highly to our friends. "Shoo" was a very competent and pleasant tour guide who helped make our evening the success it was. Again thank you. (6 January 2010) " - Sheila and William Taylor |
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| "Yesterday, May 25th, we joined your day tour of Macau from Kowloon. We would like to commend you on the organization of the day and in particular to ask you to pass on our thanks to Patrick, our guide in Macau. In him you have a top-quality guide, he is knowledgeable on his subject and showed great humour and interest in those on the tour. We will definitely recommend this tour to others visiting Hong Kong. (26 May 2010) " - Ross & Rhona Bell |
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| "I was very impressed about your responsible attitude for the customer. And your kindness made my Hong Kong travel more special. If I could visit Hong Kong again, I'd love to contact you and your company (19 April 2010) " - Vicky Kim |
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| "Just a brief note to say thank you to you and the Splendid Tour Team for organising our Come HorseRacing trip to Happy Valley on Wed 2 December. We had a wonderful night out, met some lovely people and had a few winners too.. Throughout the evening, we were well looked after and enjoyed warm hospitality from the Splendid tour guides and the delicious dinner too. On our next visit to HK, I promise that we will return to Happy Valley and will once again choose Splendid Tours. (9 December 2009) " - Steve Maddocks |
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| "My mother and I were in Hong Kong in March and attended the following tours:- Hong Kong Island Orientation, Splendid Night of Delights, Tsing Ma- Lantau & Monastery. We had an absolute blast - enjoyed all the tours and found them most informative. The tour guides as well as the photographer were fantastic - so helpful and friendly and had a great sense of humour. Thank you so much. We had an awesome time in Hong kong. Would love to visit again one day. (31 March 2009) " - Lara Stieger |
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